The Diet Plate offers a no-quibble 14 day return policy both in and outside the UK for products such as the Diet Plate and Bowl.
As long as you return the item, unused and in the original packaging with all your paper work enclosed we will refund the price paid for the items. Your refund will be made through the card or account used to purchase the item.
Where postage is not paid, no refund of postage shall be given.
If purchased from a separate distributor, then you must contact that company for the refund, as no transaction through our systems has taken place.
We do not accept broken products or return items bought from 3rd parties.
Please ensure the product is packed well, if you the Customer received the product as broken on arrival, please photograph where possible, or email immediately so we may replace or refund you accordingly. Products received by the Customer undamaged are expected to be returned undamaged for a full refund.
Club Diet Plate refunds. You are agreeing to a twelve month contract of direct debits at £9.99 per month, however you may cancel the programme giving 1 month's notice. Refunds are not given for the live time on the site and cancellation will apply from the next clear month. This means that if you cancel on 25th September, your account will cease on 30th September and you will not be charged again. However, if you have opted to pay for the year in full we will refund pro-rata for the months that you have not used. For instance should you use March, April and May, but cancel in May, we will refund from June to the following February.
Please note your password and ID will cease to exist and you will lose access to the site gadgets and social network. Your profile will also be deleted.